Training Programs for Assistors

Maximus works very closely with the New York State Department of Health in developing a comprehensive course description to assist participants in selecting the appropriate Assistor Certification training.

This certification training program covers all the concepts, policies, and practical information that Assistors need to help individuals enroll in Medicaid, Child Health Plus, Essential Plan, and Qualified Health Plans through the NY State of Health.

As a result of the training, participants will become certified NY State of Health Assistors.  They will be given an Assistor Certification Number and access to a NY State of Health Assistor Dashboard.  Then, they can begin providing enrollment assistance to consumers. 

In order to become certified, individuals must complete the NY State of Health Assistor Certification Program by completing the 17-hour online Assistor Certification Training Program via the Maximus Learning Management System (Absorb) Enrollment Process.

Register: Absorb Registration Process for Application Assistors

Before you can successfully enroll in your first training course, you will need to register in the Absorb Learning Management System (LMS). This system houses all your learning management and resource needs.

Individuals looking to become certified NY State of Health Assistors may register in Absorb and sign up for the NY State of Health Assistor Certification - Online training (17 hours) class.

Click the ACCESS REQUEST FORM - ASSISTOR link below to provide your Absorb registration information. When completing this form, keep in mind:

• All required fields are marked with a red asterisk *

• Once you select the Assistor Affiliated Agency Name from the available drop-down menu (cell B14), all fields underneath will automatically populate for the agency.

Once finished, save and send the form to RegistrationTSP@maximus.com.

Once we receive your form, Maximus staff will validate your information and complete your Absorb registration process. 

At this point your Absorb registration is now complete and we will send you an email confirmation within one (1) business day.  Upon receipt of this email, please click on the Absorb link provided and create your password.  

Please note:

• Check all applicable folders for this email, i.e. spam or junk.  If the email went to one of those folders, please mark the sender as “Safe,” as additional emails are generated upon course enrollment.

• Be sure to store your Absorb username and password in a safe, secure place for future use.

• This is a one-time only registration process to establish your Absorb access.

Congratulations!  You are now able to access and enroll in the Assistor certification course as well as other computer-based Assistor trainings in Absorb. 

Please be advised that once you click on the “Self-Enroll” button you will have 30 days to complete the training.

Enroll:  Select Course and Enroll in a Training

Now that you are registered in the Absorb Learning Management System, you are now able to access course information, course enrollment, training resources, and much more.  Access Absorb here, search for a course, and click the Enroll button.

For a step by step walkthrough of the Assistor Registration and Enrollment process,

please click below to download a copy of our User Guide

Assistor Certification Navigation Tutorial Video

Already Completed the Training? 

If you have already completed the training and need to access training resources, please email your request to Eligibility.Training.Support@health.ny.gov.  You will be given review access to the content through our Absorb Learning Management System (LMS).

Small Business Marketplace (SBM) Certification Training for Navigators (Coming Soon)

We will be offering Small Business Marketplace (SBM) Certification Training for NY State of Health Navigators. This pre-recorded webinar is approximately 1 hour and 18 minutes long and must be viewed in its entirety to receive credit. 

If you would like to enroll in this training, please send an email to eligibility.training.support@health.ny.gov.  Once the Department of Health approves you to take the course, you will be enrolled in the training and have 24 hours to watch the video. If you do not complete it within 24 hours, you will have to start over from the beginning.  After completing the training, you will gain access to the Small Business Marketplace enrollment functionality on your dashboard (within 3-5 business day).